Cancellation Policy

• If booking is cancelled 21 days before checkin date, guests are entitled to a full refund.
• While, 50% refund if cancelled between 21-11 days before checkin date.
• Any cancellations made less than 11 days before your checkin date, would not be refunded.
• A nominal cancellation fee (5%) is charged for processing the refund.
• While, refund in travel credits have no processing fee.
• Refunds for cancellations would only be processed in the form of travel credits if any amount of travel credits is utilised for booking.
• If any non cancellable coupon is used while booking, all cancellation policies are overridden. The guest is not entitled to any refund while rescheduling is possible.
• Cancellation for peak dates, including Holi (14th–15th March 2025), Independence Day (15th August 2025), Diwali (18th–28th October 2025), and Christmas & New Year (24th December 2025–2nd January 2026), will not be accepted.
• In case of extreme last-minute cancellations due to extenuating circumstances, Guests will be refunded 85% of booking amount if SaffronStays gets another booking for the same date(s).
• If not, Guests will not be given a refund, and the cancellation will be treated as a no-show.
• If the Guest has made a partial payment, they are entitled to no refund whatsoever.
• Due to any circumstances the villa booking is cancelled from the Brand Partner or Villa Owner's side then 100% refund will be made to the guests.

Disclaimer

• Kindly note that each brand has its own specific & subjective refund & cancellation policy.
• Every booking made from Under The Roof Stays will be subject to the final refund & cancellation policy asserted by that specific Booked Villa parent Brand.